Our Values

 
Integrity & Ethics

  • We keep customer confidentiality at the core of our business.
  • We keep integrity at the core of all our relationships to earn trust and confidence
  • We consistently demonstrate personal integrity through honesty, trustworthiness, fairness and openness in everything that we do.
  • We deliver reliable and customer friendly products and services in accordance with fair and equitable banking industry practices

 

Commitment to Results

We are committed to:

  • Holding ourselves accountable for actions and behavior that lead to the realization of our vision, mission and values.
  • Strengthening our corporate image and performance through people who are self-regulated, results driven and uphold the highest standards of their respective professions
  • Continuously leveraging and embracing technology to better serve our customers
  • Focusing on proactive leadership, management, and strategy implementation
  • Being cost effective in all activities.
 
Accountability

  • We each take full ownership and personal responsibility for all that we do and accomplish.
  • We demonstrate the highest level of skill, competence and character in executing our day-to-day duties and responsibilities.
  • We will demonstrate due diligence, fairness, and prudence in decision making embracing cutting edge knowledge and best practices as part of our culture. 
  • We exercise initiative and demonstrate loyalty, courtesy and cooperation when providing service to our internal and external customers.
  • Consistently aligning our decisions and actions to our vision, mission and values for which we hold one another collectively responsible.

 

Respect for the Individual

 

We are committed to:

  • Building strong relationships with our customers
  • Treating all customers as invaluable assets and strategic partners.
  • Listening actively to our customers and responding appropriately with open, timely and professional communication.
  • Recognizing the value contributions and feedback of our customers
  • Working and acting together while understanding and respecting personal boundaries
 
Excellence in Service
 
We pledge to:
  • Have an uncompromising commitment to satisfy the financial needs of our customers.
  • Keep the impact on customers first in all our decision-making, and hold “excellence regardless” as the driving force in achieving total customer satisfaction.
  • Build and sustain relationships with our customers that enable better understanding of current and future needs.
  • Recognize and serve our customer segments according to their distinctive needs.
  • Believe that proactive, innovative and responsive approaches to the needs of customers are the keys to our success.
 


Back to top


Latest News
imageECFH Shareholder Scholarship Programme 2023more
imageECFH Shareholder Scholarship Programme 2022more
imageECFH Shareholder Scholarship Programme 2021more
imageECFH Shareholder Scholarship Programme 2020more
imageECFH To Host Shareholder Seminarmore
imageECFH & Bank of Saint Lucia announce new Board appointmentsmore
imageECFH Shareholder Scholarship Programme 2019more
imageECFH and Bank of Saint Lucia record strong financial results for 2018more
imageECFH & BOSL Report Strong Half Year Resultsmore
imageNotice of Seventeeth Annual General Meeting more
Event Calendar
Newsletter Sign Up
Zerofox Site Seal

ABOUT SSL CERTIFICATES