Our Values

 
Integrity & Ethics

  • We keep customer confidentiality at the core of our business.
  • We keep integrity at the core of all our relationships to earn trust and confidence
  • We consistently demonstrate personal integrity through honesty, trustworthiness, fairness and openness in everything that we do.
  • We deliver reliable and customer friendly products and services in accordance with fair and equitable banking industry practices

 

Commitment to Results

We are committed to:

  • Holding ourselves accountable for actions and behavior that lead to the realization of our vision, mission and values.
  • Strengthening our corporate image and performance through people who are self-regulated, results driven and uphold the highest standards of their respective professions
  • Continuously leveraging and embracing technology to better serve our customers
  • Focusing on proactive leadership, management, and strategy implementation
  • Being cost effective in all activities.
 
Accountability

  • We each take full ownership and personal responsibility for all that we do and accomplish.
  • We demonstrate the highest level of skill, competence and character in executing our day-to-day duties and responsibilities.
  • We will demonstrate due diligence, fairness, and prudence in decision making embracing cutting edge knowledge and best practices as part of our culture. 
  • We exercise initiative and demonstrate loyalty, courtesy and cooperation when providing service to our internal and external customers.
  • Consistently aligning our decisions and actions to our vision, mission and values for which we hold one another collectively responsible.

 

Respect for the Individual

 

We are committed to:

  • Building strong relationships with our customers
  • Treating all customers as invaluable assets and strategic partners.
  • Listening actively to our customers and responding appropriately with open, timely and professional communication.
  • Recognizing the value contributions and feedback of our customers
  • Working and acting together while understanding and respecting personal boundaries
 
Excellence in Service
 
We pledge to:
  • Have an uncompromising commitment to satisfy the financial needs of our customers.
  • Keep the impact on customers first in all our decision-making, and hold “excellence regardless” as the driving force in achieving total customer satisfaction.
  • Build and sustain relationships with our customers that enable better understanding of current and future needs.
  • Recognize and serve our customer segments according to their distinctive needs.
  • Believe that proactive, innovative and responsive approaches to the needs of customers are the keys to our success.
 


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